EN
Payment Policy
Pay With Paypal
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
If you are already a PayPal customer, you can log in with your user data and make a payment. Are you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and confirm your payment.
Collections are usually booked in a few minutes and your order will be processed immediately.
Contact US
For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer service representatives will respond within a business day. We appreciate your kind patience and understanding.
Email: philchanyx@gmail.com
TEL: 0086 13709655525
Company Address: Wufuwei, Pingnan Industrial Zone, Guicheng Street, Nanhai Foshan, Guangdong
Post Code: 528200
Our office time is 9 a.m. - 6 p.m.(GMT+8) from Monday to Friday ( excluded holidays and weekends ). We respond to most emails within 1 business day, but if you don't get a response from us, please check your spam bin.
Shipping Policy
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you.
Your orders will be processed within 3-6 days of placement unless otherwise stated.
Shipping time: Small items will take 3-7 business days, and large items will take 7-14 business days.
Shipping fee: Free shipping within the United States
Shipping from: the US local warehouses
Shipping area: the US and outside (if you need to ship outside the US, please do contact us before you make an order)
Any other question, please contact us at philchan@fanshun.net.cn
Return & Refund Policy
Cancellation:
The order is only allowed to be canceled before the delivery, we will process the cancel order within 48 hours after the customer applies for it and we will refund you within 3-5 working days.
Return & Exchange:
1. Conditions of return
(1) Return period: within 2 days of receiving the product.
(2) Applicable circumstances for return and exchange:
Under what circumstances can you return or exchange the goods: the product is broken or damaged during the transportation; you receive the wrong product or missing parts.
(3) What information needs to be provided to apply for a return or exchange: order number, consignee, photo and video proof of the product and packaging.
2. The return process
Step 1: Please contact us in advance. We will process the application within 3-5 working days and reply you the processing result.
Step 2: Once we agree with your return or exchange application, in some situations you should send back the product to us within 5 days (we will reject all packages that without our agreement) and update us the tracking information;
Step 3 (if exchange): Once we receive the product and check the status, we will re-ship and update the tracking number within 7-15 working days.
3. Shipping fee for return
(1) What are the customer's responsibilities: customers’ personal reasons like they do not like the products or no longer need the products.
(2) What are the conditions undertaken by the website: the product is broken or damaged during the transportation; we ship the wrong products or missing parts.
Refund
1. Refund limit
Applicable circumstances for full refund: customers send back the products in good condition and afford the shipping fee.
2. Refund process:
(1) After we receive the returned product, we will enter the refund process, the money will back to your account within 3-10 working days.
(2) What to do if the refund is not received: please contact us
Note: Any return or exchange without prior application will not be accepted.